# Privacy > How this website handles personal data: what it collects, who receives it, how long it is kept, and the rights you have. It is also the cookie policy. Source: https://www.ghinashami.com/en/privacy/ This page says exactly what this website does with your information, in plain language. It is also the cookie policy. ## Who is responsible This is the professional profile website of Dr. Ghina Shami, Consultant, Reproductive Medicine and Infertility, licensed by the Dubai Health Authority (DHA; professional licences 00026866-007 and 00026866-008). She consults at two Fakih IVF clinics, named here as licensed: FAKIH IVF LTD - DUBAI BRANCH, 37 65b Street, Al Wasl Road, Jumeirah 1, Dubai, and Fakih IVF FZ LLC, Al Razi Building 64, Dubai Healthcare City, Dubai, United Arab Emirates. Both are licensed by the Dubai Health Authority; each clinic's licence details are shown at the foot of every page. Dr. Shami is the controller of the personal data described in this policy ("we" below). Each clinic is a separate controller for your clinical records and appointments, and its own patient privacy notice applies to them. Contact for this policy: [ghina.shami@fakihivf.com](mailto:ghina.shami@fakihivf.com). ## Health information is not collected through this website This website has no enquiry form, no messaging button and no booking tool. It does not ask for, and cannot receive, information about your health. If you email [ghina.shami@fakihivf.com](mailto:ghina.shami@fakihivf.com), please do not include symptoms, diagnoses, test reports or treatment details: appointments and clinical matters are handled by the clinics, whose clinical records are kept inside the United Arab Emirates in accordance with Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in Health Fields and the Dubai Health Authority's data protection policy. ## What this website collects and why - **Email you choose to send**: your address and what you write. Purpose: to reply. Basis: necessary for the steps you ask for (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, Art. 4). - **Server logs**: IP address, time, the page requested and browser type. Purpose: security and operation. Basis: the legitimate interest in protecting the site. The search on this website works in your browser: the words you type are not sent to the server and are not stored. Writing to us is voluntary. We do not use automated decision-making, and we do not use your data for marketing without your separate consent, which you could withdraw at any time. ## Who receives data and where it is processed - **Netlify, Inc.** (United States) hosts the website and its server logs. - **Microsoft** (Exchange Online) provides the mailbox [ghina.shami@fakihivf.com](mailto:ghina.shami@fakihivf.com), which receives any email you send: contact data only, never information about your health. Microsoft may process this data inside or outside the UAE. - Regulators and authorities, where the law requires it. Non-health contact data sent to these providers is protected by their published data-protection commitments and contractual safeguards. No health information is transferred outside the UAE through this website. The *Directions* links open Google Maps in a new tab, under Google's own policy, and the link to the site's developer leads to a website with its own privacy policy. ## How long it is kept - Emails: 12 months. - Clinical records: held by the clinics, as UAE law requires (25 years from the last procedure). - Server logs: up to 30 days. ## Your rights You may ask for access to your data, for its correction, deletion or restriction, or for a copy, and you may object to its use or withdraw your consent. Write to [ghina.shami@fakihivf.com](mailto:ghina.shami@fakihivf.com). Requests are answered within 30 days, and corrections are made within 5 working days. ## Complaints Please write to [ghina.shami@fakihivf.com](mailto:ghina.shami@fakihivf.com) first. You also have the right to complain to the health regulator: **Dubai Health Authority**: [complaints.dha.gov.ae](https://complaints.dha.gov.ae/) · 800 342 · [cg@dha.gov.ae](mailto:cg@dha.gov.ae); this route also covers Dubai Healthcare City. For personal-data matters you may also contact the UAE Data Office. ## Security and breaches Data is protected with access controls and encryption in transit. If a breach affects your data, the competent authority is notified within the period the law sets, and you are told what happened. ## Cookies and similar storage This website sets no cookies and stores nothing in your browser. It uses no analytics, advertising or other tracking, so there is nothing to accept and no cookie banner. The *Directions* links open Google Maps, which applies its own cookie policy on its own site. Last updated: 13 October 2026